Refund & Dispute Policy

Refund & Dispute Policy

At Hrebloom, your satisfaction is our top priority. We’re committed to delivering high-quality products and a smooth shopping experience. If you’re not completely satisfied with your purchase, please review our refund and dispute policies below.

💰 1. Refund Policy

We offer a 30-day refund policy, giving you peace of mind with every purchase. You have 30 days from the date of delivery to request a return or refund.

Eligibility for Refund

To qualify for a refund, the item must:

• Be in the same condition as received

• Be unused and unmodified

• Include all original packaging and accessories

• Be accompanied by proof of purchase (such as your order confirmation or receipt)

⚠️ Important:
Items that have been used, damaged, or altered due to misuse are not eligible for a refund.
For example, please avoid pouring essential oils or liquids into the device unless specifically instructed by the product guide.

📦 2. How to Request a Refund

Please follow these steps to start your refund request:

1. Contact Customer Service
   Email us at support@hrebloom.com with the subject line:
   “Refund Request – [Your Order Number]”
   Include:

   • Your full name

   • Order number

   • A short description of the issue

   • Photos or videos (if applicable)

2. Wait for Instructions
   Our support team will reply within 1–3 business days with detailed instructions and the correct return address.
   ⚠️ Please do not return your package to the original shipping address to avoid delays or loss.

3. Return & Inspection
   After your item is received and inspected, we’ll notify you via email whether your refund has been approved.

4. Refund Processing
   Approved refunds will be processed within 10 business days to your original payment method.
   Depending on your bank or payment provider, it may take additional time for funds to appear in your account.

Conditions:

• The product must be unused and in its original condition.

• Proof of purchase is required.
  To begin, contact us at support@hrebloom.com.

⚖️ 4. Dispute Resolution Policy

If a disagreement arises regarding your refund — such as a rejected return or partial refund — we’re here to ensure a fair resolution.

Steps to Resolve a Dispute:

1. Initial Contact
   Email support@hrebloom.com with a clear explanation of the dispute. Include any relevant evidence or details.

2. Internal Review
   Our team will investigate your case, reviewing all communications, order records, and product inspection reports.

3. Proposed Resolution
   Within 5 business days, we’ll provide a fair resolution via email. This may include:

   • A full or partial refund

   • A replacement product

   • A store credit

4. Further Assistance
   If you’re unsatisfied with the outcome, you may also contact your payment provider (e.g., PayPal or your credit card issuer) for further review.

We aim to resolve all refund and dispute cases transparently and respectfully. Your feedback helps us continually improve our service.

📞 Contact Us

If you have any questions regarding refunds or disputes, feel free to reach out:
📧 Email: support@hrebloom.com