Cancelation policy
At Hrebloom, we understand that plans can change — and we’re here to make the cancellation process as simple as possible. Please review the following details before making a request.
🕒 1. Order Cancellation Timeframe
Before Shipment:
You may cancel your order before it has been shipped at no additional cost. Please contact us as soon as possible if you’d like to cancel.
After Shipment:
Once your order has shipped, we’re unable to cancel it. However, you can still receive a refund by following our Return & Refund Policy.
📧 2. How to Cancel Your Order
To request a cancellation:
-
Email Customer Service:
Send an email to support@hrebloom.com with the subject line:
“Cancellation Request – [Your Order Number]” -
Include the Following Details:
-
Full name on the order
-
Order number
-
Reason for cancellation (optional)
-
-
Wait for Confirmation:
Our team will respond within 1–3 business days to confirm whether the cancellation can be processed.
If approved, we’ll issue a full refund to your original payment method within up to 10 business days.
💳 3. Refund Processing
-
Refunds are returned to the original payment method used at checkout.
-
Processing time may vary depending on your bank or payment provider.
-
Once processed, you’ll receive a confirmation email with refund details.
🚫 4. Exceptions
Custom or Pre-Order Items:
Orders for custom-made or pre-order products cannot be canceled once production or fulfillment has begun. Please review product details carefully before placing your order.
📞 Need Help?
If you have questions or need assistance canceling your order, contact us at:
📧 Email: support@hrebloom.com
