Refund & Dispute Policy
At Hrebloom, we are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our refund and dispute policies below.
1. Refund Policy
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return or refund.
Eligibility for Refund
To be eligible for a refund, the item must:
Be in the same condition as when you received it
Be unused
Be in its original packaging with all accessories
Be accompanied by proof of purchase (e.g., order confirmation email or receipt)
⚠️ Important: Products that have been used, modified, or damaged due to misuse will not be eligible for a refund. For example, do not pour essential oils or medications into our devices unless specifically instructed to do so.
2. How to Request a Refund
Please follow these steps to initiate a refund request:
Contact Us:
Email our customer service team at support@hrebloom.com with the subject line “Refund Request.” Please include:
Your full name
Order number
A brief description of the issue
Photos or videos if necessary
Wait for Instructions:
Our support team will respond within 1–3 business days with instructions on how to proceed, including the return address and any required documentation.
Return the Item:
Once you receive the return address, carefully package the item and ship it back to us. We recommend using a trackable shipping method.
Inspection & Approval:
Once we receive and inspect the returned item, we will notify you via email whether your refund has been approved.
Refund Processing:
If approved, your refund will be processed to your original payment method within 10 business days. It may take additional time for your bank or payment provider to complete the transaction.
3. EU Customers – 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Conditions:
The product must be unused and in its original condition.
You must provide proof of purchase.
Please contact us at support@hrebloom.com to start the process.
4. Dispute Resolution Policy
If a disagreement arises regarding your refund, such as a rejected return or partial refund, we are here to help resolve the matter fairly.
Steps to Resolve a Dispute:
Initial Review:
Contact our customer support team at support@hrebloom.com and explain the nature of the dispute. Include any relevant details or evidence.
Internal Investigation:
We will investigate the case thoroughly, including reviewing communication history, order status, and return inspection results.
Resolution Offered:
Within 5 business days, we will provide a resolution proposal via email. This may include a full or partial refund, replacement, or other compensation depending on the situation.
Final Decision:
If you are still unsatisfied with the resolution, we encourage you to escalate the issue through your payment provider (e.g., PayPal, credit card company), who can assist in further dispute resolution.
We aim to handle every case with transparency and fairness. Your feedback also helps us improve our services.
